Juma AI

Legal

Terms of Service

Last updated: August 4, 2026

These Terms of Service ("Terms") govern access to and use of Juma AI ("Juma," "we," "us"). By creating an account or using the service, you agree to these Terms. Contact hi@jumaflow.com.

1. The service

Juma provides AI-assisted inbound voice and WhatsApp reception for real estate businesses, including lead qualification, appointment booking, and related dashboard tools. Features depend on your plan and connected providers (telephony, calendar, Meta WhatsApp Cloud API, etc.).

2. Accounts and organizations

  • You must provide accurate registration information and keep credentials secure.
  • Organization admins/managers are responsible for users under their workspace and for lawful use of connected phone numbers and WhatsApp Business Accounts.
  • You must be authorized to connect any Meta Business / WhatsApp assets you link.

3. WhatsApp and Meta platform rules

  • WhatsApp features use Meta's WhatsApp Business Platform. You must comply with Meta and WhatsApp Business terms, messaging policies, and opt-out requirements.
  • Juma is intended for customer-initiated or consented business conversations (e.g. lead intake and support), not unsolicited bulk marketing or spam.
  • You are responsible for message content sent through your connected number and for maintaining required business verification and display names with Meta.

4. Acceptable use

You may not use Juma to:

  • Violate law, privacy rights, or third-party terms (including Meta/WhatsApp).
  • Send abusive, fraudulent, or deceptive communications.
  • Probe, disrupt, or reverse engineer the service beyond permitted APIs.
  • Resell access except as expressly agreed in writing.

5. Fees

Paid plans and usage charges are described in the product pricing and billing screens. Fees are non-refundable except where required by law or expressly stated.

6. Data and privacy

Our Privacy Policy explains how we process personal and Meta platform data. You retain ownership of your business content; you grant us a license to process it solely to provide the service.

7. Disclaimers

The service is provided "as is." AI responses may be inaccurate; you remain responsible for customer outcomes. We do not guarantee uninterrupted availability of third-party networks (carriers, Meta, calendar providers).

8. Limitation of liability

To the maximum extent permitted by law, Juma's total liability arising from these Terms or the service is limited to the fees you paid us in the three months before the claim. We are not liable for indirect, incidental, or consequential damages.

9. Suspension and termination

We may suspend or terminate access for unpaid fees, policy violations, or risk to the platform. You may stop using the service and disconnect WhatsApp at any time. Provisions that by nature should survive (fees owed, liability limits, IP) survive termination.

10. Changes

We may update these Terms. Continued use after the updated date constitutes acceptance. Material changes will be noted by revising the "Last updated" date.

11. Contact

hi@jumaflow.com
Privacy Policy: /privacy